How does Kitlio handle flight delays at Jomo Kenyatta International Airport (JKIA) or Wilson Airport?

Our dispatch team tracks your flight status in real time using your provided flight number. If your flight arrives early or is delayed, your chauffeur adjusts the pickup time automatically at no extra charge.

Where will I meet my Kitlio chauffeur at the airport?

For airport arrivals at JKIA, your chauffeur will wait at the international or domestic arrivals terminal holding a digital signboard bearing your name. We also offer curbside coordination if you prefer to connect with your driver via phone or WhatsApp upon clearing baggage claim.

How much complimentary waiting time is included for airport pickups?

We include up to 60 minutes of complimentary waiting time for international and domestic airport arrivals from the moment your flight lands, giving you ample time to clear immigration and collect luggage. For standard city pickups, a 15-minute grace period applies.

Airport Transfers

Answers about flight delays, airport meeting points, and complimentary waiting time.

How does Kitlio handle flight delays at Jomo Kenyatta International Airport (JKIA) or Wilson Airport?

Our dispatch team tracks your flight status in real time using your provided flight number. If your flight arrives early or is delayed, your chauffeur adjusts the pickup time autom...
Where will I meet my Kitlio chauffeur at the airport?

For airport arrivals at JKIA, your chauffeur will wait at the international or domestic arrivals terminal holding a digital signboard bearing your name. We also offer curbside coor...
How much complimentary waiting time is included for airport pickups?

We include up to 60 minutes of complimentary waiting time for international and domestic airport arrivals from the moment your flight lands, giving you ample time to clear immigrat...