Frequently Asked Questions

Booking

How do I book a trip?
How far in advance can I book?
How much luggage can I bring?
What is your cancellation policy?
Why are there no results after I typed in my address?

Pricing

Are your prices fixed?
Do your prices include tax? Are there any additional charges?

Airport

What are your waiting times?
What if my flight is delayed?
Where will I meet my driver?
Why should I provide my flight number?

Chauffeurs

How can I contact my chauffeur?
How do I leave a rating for my chauffeur?
Should I tip my chauffeur?
What kind of training do you give your chauffeurs?
What’s the attire for your chauffeurs?
Will my chauffeur help me with luggage?

Vehicle

Are your vehicles smoke free?
Can I add my vehicle to your app?
Can I charge my phone in your vehicles?
Can I drink and eat in the vehicle?
Can I request a specific vehicle?
Do your vehicles have WIFI?
How new are your vehicles?
My vehicle was different from what I booked?