Privacy Policy

Kitlio Executive Transfers respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, request a quote, make a booking, contact us, or use any of our chauffeur, airport transfer, executive transport, event transport, safari transfer, or related services.

This Policy applies to Kitlio Executive Transfers, based in Nairobi, Kenya.

Website: https://kitlioexecutive.com
Phone: 0748 730731
Email: bookings@kitlioexecutive.com

By using our website or submitting your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

For purposes of Kenya’s Data Protection Act, 2019, Kitlio Executive Transfers is the data controller for personal data collected through our website, booking channels, customer communications, and transport services.

This means we determine why and how your personal data is collected and used.

For privacy-related requests, you may contact us at:

Email: bookings@kitlioexecutive.com
Phone: 0748 730731

2. Personal Data We Collect

We may collect personal data directly from you when you use our website, request a quote, make a booking, communicate with us, or use our services.

This may include:

Full name
Phone number
Email address
Company or organization name, where applicable
Pickup and drop-off locations
Travel date and time
Flight details for airport transfers
Number of passengers
Luggage details
Preferred vehicle class or travel requirements
Special instructions related to your journey
Billing and payment details
Communication records, including WhatsApp, email, phone, SMS, and website enquiries
Feedback, reviews, complaints, or service ratings
Website usage data, such as IP address, browser type, device information, pages visited, and time spent on the site

We only collect information that is necessary for providing our services, improving our operations, communicating with you, meeting legal obligations, and protecting our business from fraud or misuse.

3. How We Collect Personal Data

We may collect your personal data when you:

Visit our website
Submit a booking form
Request a quote
Contact us by phone, WhatsApp, email, SMS, or social media
Book an airport transfer, chauffeur service, full-day hire, event transfer, conference transport, safari transfer, or long-distance trip
Make payment or request an invoice
Provide feedback, reviews, or complaints
Interact with our online advertisements or social media pages
Use features on our website that rely on cookies, maps, analytics, or tracking tools

We may also receive limited information from third parties where necessary, such as payment processors, booking partners, corporate clients, travel organizers, event planners, hotels, airports, or authorized persons booking transport on your behalf.

4. Why We Use Your Personal Data

We use your personal data for the following purposes:

4.1 To Provide Our Services

We use your information to:

Prepare quotes
Confirm bookings
Assign vehicles and chauffeurs
Plan pickup and drop-off logistics
Track flight information where airport transfer details are provided
Contact you about your trip
Provide customer support
Handle changes, delays, cancellations, or special requests
Deliver safe, reliable, and professional transport services

4.2 To Manage Payments and Accounts

We may use your information to:

Process payments
Issue receipts or invoices
Confirm deposits or balances
Manage corporate or repeat customer accounts
Follow up on unpaid amounts
Detect and prevent fraudulent transactions

We do not intentionally store full payment card details on our own systems. Where card or digital payments are accepted, they may be processed through secure third-party payment providers.

4.3 To Communicate With You

We may contact you by phone, WhatsApp, SMS, email, or other communication channels to:

Respond to enquiries
Confirm bookings
Send trip updates
Share chauffeur or vehicle details
Request missing information
Notify you of changes or delays
Respond to complaints
Follow up after a service

4.4 To Improve Our Services

We may use booking history, customer feedback, website analytics, and service records to:

Improve customer experience
Improve website performance
Monitor service quality
Train staff and chauffeurs
Improve vehicle planning and availability
Understand which services customers need most

Where possible, we use aggregated or anonymized information for service improvement.

4.5 For Marketing and Customer Updates

Where permitted by law or where you have given consent, we may use your contact details to send you updates about our services, promotions, offers, new routes, airport transfer options, corporate transport services, or related information.

You may opt out of marketing communication at any time by contacting us or using any unsubscribe option provided.

We will not sell your personal data to third parties.

4.6 For Legal, Safety, and Security Reasons

We may process your personal data to:

Comply with applicable laws and regulations
Keep accurate business records
Prevent fraud or misuse of our services
Resolve disputes
Enforce our Terms & Conditions
Protect passengers, chauffeurs, vehicles, and property
Respond to lawful requests by authorities
Manage insurance, legal, tax, or accounting obligations

5. Lawful Basis for Processing Personal Data

We process personal data only where we have a lawful basis to do so.

Depending on the situation, we may rely on:

Contractual necessity — where processing is needed to provide a quote, confirm a booking, or deliver transport services.
Consent — where you voluntarily provide information or agree to marketing, cookies, or certain optional uses.
Legitimate interests — where processing is necessary for business operations, service improvement, fraud prevention, customer support, and security, provided your rights are not unfairly affected.
Legal obligation — where we must keep or disclose information to comply with applicable laws.
Protection of vital interests — where information may be necessary in an emergency involving passenger safety or wellbeing.

6. Booking and Ride-Related Data

When you book a service with Kitlio Executive Transfers, we may process ride-related data such as pickup location, destination, travel time, flight number, passenger count, luggage requirements, vehicle preference, and special instructions.

This information is necessary to provide the service safely and accurately.

We may share relevant trip details with the assigned chauffeur, operations staff, or approved transport partners so that the journey can be carried out properly.

7. Airport Transfers and Flight Information

For airport transfers, we may collect and use flight details such as airline, flight number, arrival time, departure time, terminal, and delay information.

This helps us plan pickup timing, monitor delays, and improve airport transfer coordination at airports such as JKIA, Wilson Airport, or other airports where our services are provided.

Customers remain responsible for providing accurate flight and travel information.

8. Website Data, Cookies, and Similar Technologies

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type and version
Device type
Pages visited
Time and date of visit
Referring website
Website performance and usage data

We may use cookies and similar technologies to:

Keep the website working properly
Improve website speed and usability
Understand how visitors use the website
Measure marketing performance
Remember preferences where applicable
Improve the booking and enquiry experience

You can control or disable cookies through your browser settings. However, disabling some cookies may affect how parts of the website function.

9. Google Maps, Location Tools, and Third-Party Features

Our website or booking process may use third-party tools such as Google Maps, location autocomplete, analytics, advertising tools, embedded content, or social media features.

These third-party providers may collect data according to their own privacy policies.

Where we use third-party tools, we aim to use them only for legitimate business purposes such as helping customers enter accurate pickup and drop-off locations, improving website performance, measuring marketing, or making our services easier to use.

10. WhatsApp, Email, Phone, and Social Media Communication

When you contact us through WhatsApp, phone, SMS, email, website forms, or social media platforms, we may process the information you provide in order to respond to your enquiry or manage your booking.

Please note that third-party communication platforms, including WhatsApp, email providers, and social media platforms, may process your data according to their own terms and privacy policies.

Avoid sending highly sensitive personal information through public or insecure channels unless necessary.

11. Payments and Fraud Prevention

Where payment is required, we may collect and process payment-related information such as your name, billing details, transaction reference, payment method, amount paid, and payment confirmation status.

We may share necessary payment information with banks, mobile money providers, payment gateways, accounting systems, or fraud prevention tools.

We may also process information to detect suspicious activity, unauthorized payments, chargebacks, false bookings, or misuse of our services.

12. Sharing Personal Data

We may share your personal data only where necessary and lawful.

This may include sharing information with:

Assigned chauffeurs
Operations and booking staff
Approved partner or subcontracted transport providers
Payment processors
IT service providers
Website hosting providers
Email, communication, or CRM service providers
Accountants, auditors, legal advisors, or insurers
Corporate clients or travel organizers where they booked on your behalf
Law enforcement, regulators, courts, or government authorities where required by law

We require service providers and partners to handle personal data securely and only for the purpose for which it was shared.

We do not sell your personal data.

13. International Data Transfers

Some of our service providers, such as website hosting platforms, email providers, analytics tools, payment providers, cloud services, or communication platforms, may process data outside Kenya.

Where personal data is transferred outside Kenya, we will take reasonable steps to ensure that appropriate safeguards are in place, as required by applicable data protection laws.

14. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

Limiting access to personal data
Using password-protected systems
Using secure hosting and communication tools where possible
Training staff and authorized personnel on confidentiality
Reviewing access to booking and customer records
Using secure payment processing providers
Taking steps to detect and respond to security incidents

No method of online transmission or storage is completely secure. However, we aim to use reasonable safeguards appropriate to the nature of the information we process.

15. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected.

We may retain data for purposes such as:

Completing bookings
Providing customer support
Handling complaints
Maintaining business records
Meeting tax, accounting, legal, and insurance obligations
Preventing fraud or resolving disputes
Improving our services

When personal data is no longer required, we will delete, anonymize, or securely archive it where appropriate.

16. Your Rights

Subject to applicable law, you have rights over your personal data.

These may include the right to:

Be informed about how your personal data is used
Access personal data we hold about you
Request correction of inaccurate, outdated, incomplete, or misleading data
Object to processing of all or part of your personal data
Request deletion of personal data where legally appropriate
Request restriction of processing in certain circumstances
Withdraw consent where processing is based on consent
Request data portability where applicable
Lodge a complaint with the Office of the Data Protection Commissioner in Kenya

To exercise your rights, please contact us through:

Email: info@kitlioexecutive.com
Phone: 0748 730731

We may need to verify your identity before responding to certain requests.

17. Children’s Data

Our services are generally intended for adults, corporate clients, families, travelers, and organizations booking transport.

Where a child or minor is a passenger, booking information should be provided by a parent, guardian, authorized adult, school, organization, or responsible travel arranger.

We do not knowingly collect personal data from children for marketing purposes.

18. Data Breaches

If we become aware of a personal data breach, we will take reasonable steps to contain, investigate, and address the incident.

Where required by law, we will notify the Office of the Data Protection Commissioner and affected individuals within the applicable timelines.

We will also take steps to reduce the risk of similar incidents happening again.

19. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to read their privacy policies before submitting personal information to them.

20. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business operations.

The latest version will be posted on our website with the updated effective date.

Continued use of our website or services after changes are published means you acknowledge the updated Privacy Policy.

21. Contact Us

For privacy questions, data requests, complaints, or concerns about how your personal data is handled, please contact:

Kitlio Executive Transfers
Website: https://kitlioexecutive.com
Phone: 0748 730731
Email: bookings@kitlioexecutive.com

Last review: January, 2026.